The compact is a decent weight that feels luxe without being so heavy it’s impractical. It’s packaged in a small credit card-sized metal compact. The Smoky Eye Bricks come in a collection of mostly matte quads, with the exception of Silk, which is the one I purchased. I purchased the Smokey Eye Brick, a Lid Luster, Satin Kajal Liner, Bitten Lip Tint, Posh Lipstick, and Lip Liners. While in the end the issue was resolved, I was definitely not impressed with the initial customer service response, and it does make me concerned about their customer service if I did have a more serious issue with my order.įortunately, the rest of the order arrived just fine and I’ve been testing the products out for a couple weeks. After I sent back a firm email that I was looking for either a replacement for a full refund – and I received a full refund on the palette. And for a brand that advertises itself as a luxury brand, I also expect better customer service than a 25% refund on a product that was damaged before it arrived to me. But for a luxury brand whose palette retails for $56, I expect the product to be in perfect condition. The powders themselves were completely intact. Now, normally a simple mirror wouldn’t be a huge deal. Upon emailing their customer service in hopes of a replacement, the representative offered me a 25% refund. Upon delivery, the mirror was detached from the palette because the glue didn’t hold. Upon receiving my second order, which included the Smoky Eye Brick in Silk. Since the brand launched, this is the biggest discount I’ve seen so it’s a good time to try her products if you’re curious about them.Ī note about their customer service: I placed an order first for the lipsticks, then another when the Black Friday sale started. I’ve tried almost a little bit of everything and I have my thoughts now to share, which is well timed, since they are currently running a 20% off sale. It’s taken me awhile to try the brand, but now that I have, I’m hooked. And a brand that’s completely the brainchild of Victoria Beckham, the posh spice and style icon for decades? I’m hooked. The brand is undeniably gorgeous and luxurious, with its tortoiseshell packaging, and the well-edited collection has left me – and many others – waiting for its next launches. Although it technically launched last year, it seemed to really hit its stride this year. One of the most exciting new makeup brands of this year for me is Victoria Beckham Beauty.
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